Effective Date: 1 April 2026
Applicable To: All Customers
Website: motorspa.in
Email: motorspa.ind@gmail.com
MOTOR SPA values your time and our service professionals’ time. This Cancellation & Rescheduling Policy explains how cancellations, rescheduling, service delays, refunds, and related charges are handled for bookings made through MOTOR SPA.
A service slot, such as 12:00 PM – 1:00 PM, represents a service window during which the service may begin at any time.
The slot does not guarantee that:
The service will start exactly at the beginning of the slot; or
The service will end exactly at the end of the slot.
For cancellation and rescheduling calculations, T means the scheduled start time of the service slot.
Example:
For a service scheduled from 12:00 PM – 1:00 PM:
Service may begin anytime between 12:00 PM and 1:00 PM.
T = 12:00 PM for cancellation and rescheduling calculations.
| Time Window | Definition |
|---|---|
| 365 Days – 4 Hours | Any cancellation or rescheduling request made more than 4 hours before T |
| 0 – 4 Hours | Any cancellation or rescheduling request made within 4 hours of T |
Example:
If T = 12:00 PM, any request made:
Before 8:00 AM → 365 Days – 4 Hours window
From 8:00 AM onwards → 0 – 4 Hours window
All calculations are based on the timestamp recorded by the MOTOR SPA booking system.
| Customer Type | Cancellation Count | 365 Days – 4 Hours | 0 – 4 Hours |
|---|---|---|---|
| Regular Customer | 1st | ₹99 | 100% of booking amount |
| Regular Customer | 2nd – 3rd | ₹99 | 100% of booking amount |
| Premium/Member Customer | 1st | Free | 100% of booking amount |
| Premium/Member Customer | 2nd – 3rd | ₹99 | 100% of booking amount |
| Starter/Package Customer | 1st | Free* | 100% + applicable service/package count |
| Starter/Package Customer | 2nd – 3rd | ₹99* | 100% + applicable service/package count |
*For package customers, the package/service count will be handled as described in Section 9.
Once a customer reaches the monthly cancellation limit:
| Customer Type | 365 Days – 4 Hours | 0 – 4 Hours |
|---|---|---|
| All Customers | 100% of booking amount | 100% of booking amount |
| Starter/Package Customer | 100% + service count consumed | 100% + service count consumed |
The monthly cancellation limit is 3 cancellations per customer.
| Customer Type | Reschedule Count | 365 Days – 4 Hours | 0 – 4 Hours |
|---|---|---|---|
| Regular Customer | 1st | Free | Not Allowed |
| Regular Customer | 2nd – 3rd | ₹99 | Not Allowed |
| Premium/Member Customer | 1st – 2nd | Free | Not Allowed |
| Premium/Member Customer | 3rd | ₹99 | Not Allowed |
| Starter/Package Customer | 1st | Free | Not Allowed |
| Starter/Package Customer | 2nd – 3rd | ₹99 | Not Allowed |
After 3 reschedules for the same booking, further rescheduling will not be permitted.
| Condition | Policy |
|---|---|
| More than 3 reschedules | Not Allowed |
| Within 4 hours of T | Not Allowed |
Any additional service requirement may require the customer to create a new booking.
If the booked service has not started within 2 hours after T (1:00 pm), the customer may be eligible for:
Free rescheduling, or
Full refund
No cancellation or rescheduling fee will apply.
The service failure will not count toward the customer's cancellation or rescheduling limits.
Eligibility will be determined using MOTOR SPA's system-recorded service and booking timestamps.
This provision applies where the delay is attributable to MOTOR SPA or its assigned service provider and is not caused by the customer or circumstances beyond reasonable control.
Where a refund is applicable, MOTOR SPA will generally issue the refund as MOTOR SPA Wallet Credits / Points, subject to applicable terms.
1 Point = ₹1
Wallet credits may be used toward eligible future MOTOR SPA bookings.
Customers may request a refund to the original payment method by contacting:
Email: motorspa.ind@gmail.com
Requested bank/payment-method refunds may take approximately 48–72 business hours after approval and processing, subject to the payment provider or banking partner.
Where applicable:
A ₹99 cancellation fee is non-refundable.
A 100% cancellation charge means the applicable booking amount is forfeited.
Any applicable visit, inspection, convenience, doorstep, or service-related charges may be non-refundable.
Charges will be adjusted against the amount already paid or payable for the booking.
Any third-party payment gateway charges, where applicable, may be deducted from the refundable amount.
Upon cancellation:
Promotional coupons and discount codes are not automatically reinstated.
Cashback, promotional credits, or limited-time benefits may be reversed.
Wallet credits are non-transferable unless specifically permitted by MOTOR SPA.
Wallet credits may have validity or expiry conditions.
Promotional benefits cannot be exchanged for cash.
For customers using a package, membership, prepaid service plan, or starter pack:
| Time Window | Effect on Service Count |
|---|---|
| 365 Days – 4 Hours | Service count is restored/not consumed, subject to applicable cancellation fee |
| 0 – 4 Hours | Service count may be consumed |
Where a service count has been consumed, that service will be deducted from the customer's available package balance.
MOTOR SPA's system record will determine whether a package/service count has been consumed or restored.
Any material change to an existing booking may be treated as a reschedule or new booking, at MOTOR SPA's discretion.
This may include changes to:
Service type
Service package or scope
Vehicle/service requirements
Service address
Date or time slot
Additional services
Any other material booking detail
A material change may result in revised pricing or availability.
Once a service has started:
Cancellation will generally not be permitted.
Charges may apply based on the services already delivered, or the applicable booking value.
Refund eligibility, if any, will be determined based on the actual service delivered and circumstances of the case.
Where a customer stops an ongoing service after commencement, this will not automatically qualify as a cancellation without charges.
A booking may be treated as a customer no-show where the service professional is unable to begin the service because of circumstances attributable to the customer, including:
Customer being unavailable at the selected location
Vehicle/location not being accessible
Incorrect or incomplete address
Customer refusing access after the professional arrives
Customer failing to provide required information or access
Customer becoming unreachable for a reasonable period
A no-show may be treated as a cancellation after the permitted waiting/arrival procedure and applicable charges may apply.
MOTOR SPA reserves the right to restrict, suspend, or terminate booking privileges where it identifies:
Excessive cancellations
Repeated last-minute cancellations
Repeated no-shows
Fraudulent transactions
Suspicious booking behaviour
Abuse of coupons, wallet credits, memberships, or promotional offers
Any attempt to manipulate the cancellation or refund system
Promotional benefits may also be withdrawn where misuse is detected.
All calculations relating to:
Booking time
Cancellation time
Rescheduling time
Service status
Assignment status
Charges
Refund eligibility
Cancellation/rescheduling limits
will be based on MOTOR SPA's system-recorded timestamps and booking records.
Subject to applicable law, such records will be treated as the primary record for determining eligibility under this policy.
MOTOR SPA will not be responsible for delays, cancellations, service interruptions, or inability to provide services caused by circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Severe weather
Floods, fire, or other emergencies
Strikes or civil disturbances
Traffic restrictions or major disruptions
Government orders or restrictions
Public emergencies
Technical or telecommunications failures
Other events beyond reasonable control
Where possible, MOTOR SPA may offer rescheduling or refund options based on the circumstances.
| Limit | Maximum | Reset / Application |
|---|---|---|
| Cancellation Limit | 3 | Per customer / monthly |
| Rescheduling Limit | 3 | Per booking |
| 4-Hour Restriction | Applicable | Based on T |
These limits may be revised by MOTOR SPA from time to time to prevent misuse and maintain service availability.
By making a booking with MOTOR SPA, the customer acknowledges and agrees that:
Cancellation charges may vary depending on the timing of the request.
A service slot is a time window, not a guaranteed start time.
Refunds are subject to the eligibility conditions stated in this policy.
Promotions, coupons, and wallet benefits may not be reinstated following cancellation.
A booking that has already started generally cannot be cancelled.
MOTOR SPA may update this policy from time to time.
MOTOR SPA reserves the right to modify, update, or replace this Cancellation & Rescheduling Policy at any time.
The latest version will be published on:
Website: https://motorspa.in
The revised policy will apply to bookings made on or after its effective date, unless otherwise required by applicable law.
This Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in relation to this Policy or a MOTOR SPA booking shall be subject to the jurisdiction of the courts having appropriate jurisdiction over MOTOR SPA, subject to applicable law.
For cancellation, rescheduling, refund, or policy-related queries:
MOTOR SPA
Email: motorspa.ind@gmail.com
Website: motorspa.in
Last Updated: 1 April 2026
This policy is structured to provide a clear, customer-friendly framework similar to the policy you shared, but it should be reviewed by a qualified legal professional before publication, particularly the provisions relating to refund rights, jurisdiction, wallet credits, cancellation charges, and consumer protection requirements under Indian law.
