REFUND POLICY
Motor Spa shall not be liable for any delay, interruption, or failure to provide services arising from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather conditions, acts of God, government restrictions, pandemics, epidemics, shortage of supplies, equipment breakdowns, technical failures, or other unforeseen circumstances.
In the event that a scheduled car or bike washing service cannot be completed due to such circumstances, the customer may choose to reschedule the service for another available date or, where applicable, request a refund for the service amount paid.
Customers may request cancellation of a scheduled service through the available Motor Spa booking or customer-support channels. Any refund approved by Motor Spa will be processed through the applicable payment method used for the booking, subject to the terms of the applicable payment provider.
Approved refunds will generally be initiated within 7–10 business days from the date of approval. The time taken for the refund to reflect in the customer’s bank account or payment method may vary depending on the customer’s bank, card issuer, UPI provider, or other payment service provider.
Any promotional credits, referral benefits, discounts, coupons, or other complimentary credits provided by Motor Spa are non-transferable and may only be used for eligible Motor Spa services. Such credits are not exchangeable for cash and will not be refunded unless specifically stated otherwise.
If a service has already been partially or fully performed, the refund amount, if any, may be determined based on the portion of the service that was not provided and the applicable cancellation terms.
In all circumstances, to the maximum extent permitted by applicable law, Motor Spa’s liability shall be limited to the actual amount paid by the customer for the particular service giving rise to the claim. Motor Spa shall not be liable for any indirect, incidental, special, consequential, or other losses arising from the cancellation, delay, or non-performance of a service.
Motor Spa reserves the right to review each cancellation and refund request individually and to determine eligibility in accordance with this Refund Policy and the applicable terms of service.
