CANCELLATION OF BOOKINGS

The details of the car and bike washing services offered by Motor Spa, along with the applicable prices and service options, will be available to customers through the Motor Spa website, app, or other authorized booking channels. Customers may select and book their required service based on the available dates and time slots.

If a customer cancels a confirmed booking for any reason, a cancellation charge of ₹100 may be applicable as a cancellation fee, depending on the time of cancellation and the applicable booking terms.

If Motor Spa cancels a confirmed booking for any reason, including service unavailability, operational issues, or unforeseen circumstances, the customer may be offered an alternative time slot or, where applicable, a refund or adjustment for the affected service.

Motor Spa reserves the right to accept, decline, cancel, restrict, or modify any booking based on service availability, operational capacity, location, weather conditions, availability of service partners, equipment, water supply, or other circumstances that may affect the ability to provide the service.

If a customer requests to postpone or reschedule a confirmed service, Motor Spa may allow the customer to select another available time slot, subject to availability. Any additional charges arising from a change in service, location, vehicle condition, or other circumstances may be applicable and will be communicated to the customer before the service is provided.

Motor Spa may also reschedule a service when required due to operational circumstances, adverse weather conditions, equipment issues, shortage of service personnel, or other factors beyond its reasonable control. Rescheduled services will be provided at the next mutually available time slot, subject to availability.

If a particular service or service component becomes unavailable after booking, Motor Spa may provide an alternative service where appropriate or issue a refund/adjustment for the unavailable portion of the service. The refund or adjustment will be calculated based on the value of the service or service component that could not be provided.

In case a customer books a package or combination service that includes multiple components, and any particular component cannot be provided, Motor Spa may deduct the applicable value of that component from the total service price and refund or adjust the remaining eligible amount. For example, if a package includes Exterior Cleaning, Interior Cleaning, and Air Freshener, and the Air Freshener service cannot be provided, the applicable cost of the Air Freshener will be deducted from the package price and the balance amount will be adjusted or refunded accordingly.

All cancellation, rescheduling, refund, and service-adjustment decisions will be handled in accordance with Motor Spa’s applicable policies and the circumstances of the individual booking.

By confirming a booking with Motor Spa, the customer acknowledges and agrees to the terms and conditions stated in this Cancellation Policy.